Privacy policy

Last updated: April 10, 2026

BaseKase (“we,” “us,” or “our”) operates this website and online store. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, sign up for updates, place an order, contact us, or otherwise interact with our services.

By using our website or services, you acknowledge that you have read this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our store, we may collect the following types of personal information:

- Contact information, such as your name, email address, shipping address, billing address, and phone number.
- Order and transaction information, such as products viewed, items added to cart, purchases, returns, and payment confirmation details.
- Account information, if you create an account, such as your login details and preferences.
- Communications, such as messages you send to us through email, forms, or customer support inquiries.
- Device and browsing information, such as your IP address, browser type, device type, pages viewed, referring websites, and interactions with our site.
- Marketing and analytics information, including information collected through cookies, pixels, and similar technologies.

How We Collect Information

We collect personal information:

- Directly from you, such as when you place an order, join our email list, submit a form, or contact us.
- Automatically through your use of our website, including through cookies, pixels, and similar technologies.
- From service providers and platforms we use to operate our business, such as Shopify, payment processors, email marketing providers, and analytics or advertising partners.

How We Use Your Information

We may use your personal information to:

- Process and fulfill orders.
- Provide customer service and respond to inquiries.
- Send transactional communications, such as order confirmations and shipping updates.
- Send marketing emails and promotional messages if you sign up to receive them.
- Improve our website, products, offers, and customer experience.
- Detect, prevent, or investigate fraud, misuse, or security issues.
- Comply with legal obligations and enforce our policies.

How We Share Information

We may share your information with trusted third parties that help us operate our business, including:

- Shopify, which powers our online store.
- Payment processors that handle transactions.
- Shipping and fulfillment providers.
- Email and marketing providers.
- Analytics and advertising partners.
- Service providers that support website hosting, fraud prevention, customer support, and related operations.

We may also share information when required by law, to protect our rights, or in connection with a business transfer such as a merger, sale, or reorganization.

Shopify

Our store is hosted by Shopify. Information you provide through our store may be processed by Shopify in order to provide checkout, payment, store hosting, and related services.

Cookies, Analytics, and Advertising

We and our partners may use cookies, pixels, and similar technologies to operate the site, remember preferences, understand how visitors use the site, and measure the effectiveness of advertising and marketing.

These technologies may collect information about your device, browsing behavior, and interactions with our site.

Email Marketing

If you subscribe to our email list, we may send you promotional emails about product updates, launch information, and offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Data Retention

We retain personal information for as long as needed to provide our services, complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We use reasonable measures intended to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your information, subject to applicable law.

To make a privacy-related request, please contact us using the email below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:

preston@basekase.com